Privacy Policy

Summary

• We collect information you provide on our contact form (and any photos/attachments you upload) so we can respond, provide estimates, and coordinate work.
• We keep submissions for follow-up and basic recordkeeping.
• We use service providers (such as hosting, email, and file storage) to run the site and handle requests.

Information we collect

When you contact us, we may collect:

• Contact information (such as your name, email address, phone number) and any details you include in your message.
• Project details (such as neighborhood, address/location details, and scope notes).
• Photos and other files you choose to upload as attachments.
• Basic technical information sent by your device/browser when you use the site (for example, general log data like timestamps and network request metadata).

How we use information

We use the information we collect to:

• Respond to your request, answer questions, and provide estimates.
• Schedule and coordinate work, if you decide to proceed.
• Maintain internal records of inquiries and communications.
• Protect the site and our business from fraud, abuse, and security issues.

How we store information

Contact form submissions may be stored in our systems in a structured format along with uploaded attachments (such as photos) so we can review and follow up.

Sharing and service providers

We do not sell your personal information. We may share information with service providers who help us run the site and communicate with you (for example, website hosting, email delivery, and file storage). We may also share information if required by law or to protect our rights and safety.

Retention

We keep contact submissions and attachments for as long as needed to respond and maintain reasonable business records. If you would like us to delete a submission, contact us and we’ll consider your request subject to legal and operational requirements.

Your choices

• You can avoid uploading attachments and share details by email instead.
• You can request access to or deletion of information you submitted by contacting us.

Children’s privacy

Our services are not directed to children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with an updated effective date.

Contact

Questions about this policy? Email contact@homeupdate.org.